Cancellation & Refund Policy

General Refund Terms

This Cancellation & Refund Policy applies to eligible bookings made directly with Get Your Tours through our website, WhatsApp, email or phone.

• Refund eligibility depends on the service booked and the cancellation conditions attached to that booking.
• Shared tours, private tours, attraction tickets and third-party activities may have different cancellation conditions.
• Where a product or booking confirmation states a specific cancellation policy, that specific policy will apply to that booking.
• Customers should review the cancellation terms shown when booking before completing payment.

Cancellations by Customers

Unless different cancellation conditions are stated for your specific booking, our standard direct-booking cancellation policy is:

• Cancellation 24 hours or more before the tour:
  Eligible for a full refund.
• Cancellation less than 24 hours before the tour:
  The booking is non-refundable.
• No-show:
  No refund will be issued if the guest does not attend the booked experience or is unavailable for the agreed pickup without timely notice.

How to Cancel a Booking

To cancel an eligible direct booking, contact Get Your Tours through WhatsApp, phone or email and provide enough information for us to identify your reservation.

The cancellation time is based on when we receive your cancellation request through an accepted communication channel. We recommend contacting us as early as possible if your travel plans change.

No-Shows & Missed Pickups

A booking may be treated as a no-show if a guest does not arrive at the confirmed meeting point or is unavailable at the agreed pickup location within the required time.

• Guests are responsible for providing accurate pickup and contact information.
• Guests should be ready at the confirmed pickup or meeting time.
• Missed tours caused by incorrect or incomplete pickup information provided by the customer are normally non-refundable.
• Failure to answer calls or messages relating to an active pickup may result in the tour departing without the guest where waiting longer would disrupt operations.

Rescheduling & Booking Changes

If your plans change, you may request to move your booking to another available date.

• Requests made at least 24 hours before the scheduled tour may be rescheduled subject to availability.
• Changes requested within 24 hours of the scheduled tour cannot be guaranteed and may be treated according to the applicable cancellation policy.
• Rescheduling is subject to availability for the new requested date and time.
• Any difference in price resulting from a new date, tour option, number of guests or upgraded service may need to be paid before the revised booking is confirmed.

Attraction Tickets & Third-Party Activities

Some experiences are supplied or operated by third-party attractions, venues, cruise operators, adventure providers or other tourism partners.

• Certain tickets and activities may be non-refundable once booked or issued.
• Some products may have cancellation deadlines different from our standard 24-hour policy.
• Date-specific attraction tickets may not allow cancellation, date changes or refunds after confirmation.
• Where third-party cancellation conditions apply, the conditions stated for that product or booking will take precedence.

Bookings Made Through Third-Party Platforms

If you booked a Get Your Tours experience through a third-party travel marketplace, travel agent, hotel, reseller or other booking platform, your cancellation and refund request may need to be handled through the platform or agent where the booking was originally made. The cancellation terms shown on that booking will apply.

Cancellations by Get Your Tours

In some circumstances, Get Your Tours or the relevant service provider may need to cancel or materially change an experience because it cannot safely or reasonably operate as planned.

Possible reasons may include:

• Severe or unsafe weather conditions.
• Government restrictions or attraction closures.
• Safety or operational requirements.
• Vehicle, vessel or technical issues.
• Road or access restrictions.
• Other circumstances that prevent the booked experience from operating.

Weather & Operational Conditions

Weather conditions do not automatically result in cancellation or a refund. Tours may continue where conditions remain suitable and safe. Where weather, government instructions, attraction closures or operational conditions require an experience to be cancelled or materially changed, we will handle the booking according to the circumstances and applicable booking conditions.

Flight Delays & Personal Circumstances

Guests are responsible for allowing sufficient time between flights, airport procedures, transportation and scheduled tours. Missed experiences caused by flight delays, personal schedule changes, traffic affecting the guest before pickup, illness or other personal circumstances do not automatically qualify for a refund. Contact us as soon as possible and we will advise whether rescheduling or another option is available.

Unused Services

Once a tour or activity has started, no refund is normally available for services voluntarily declined, unused or partially used by a guest. This includes choosing not to participate in an included activity after the experience has commenced, unless otherwise agreed or required by applicable law.

Refund Processing Time

Once a refund has been approved by Get Your Tours, we aim to initiate the refund within 7–14 business days.

• The time required for the funds to appear in your account may vary depending on your bank, card issuer or payment provider.
• Refunds will normally be returned through the original payment method where possible.
• International banks or payment providers may require additional processing time.
• Any non-refundable third-party banking or transaction charges may be deducted or excluded where applicable and legally permitted.

Refund Method

Approved refunds are normally returned to the original payment method used for the booking where technically and operationally possible. Depending on the original payment method, we may request additional information reasonably necessary to complete the refund securely.

Contact Us for Cancellations & Refunds

For cancellation, refund or rescheduling requests, contact Get Your Tours as early as possible. Please include your booking details so our team can identify the reservation and assist you.