Terms & Conditions

General Terms

These Terms & Conditions apply to bookings made directly with Get Your Tours for tours, excursions, transfers, tickets, attractions and other travel-related services.

• All services are subject to availability at the time of booking.
• Tour descriptions, itineraries, timings and inclusions may occasionally change due to safety, weather, traffic, operational or regulatory requirements.
• By making a booking, the person completing the reservation confirms that they are authorized to accept these terms on behalf of all guests included in the booking.

Bookings & Confirmation

Bookings may be requested through our website, WhatsApp, email or phone. Submission of a booking request does not automatically guarantee availability.

• A booking is considered confirmed once Get Your Tours issues a booking confirmation and any required payment or deposit has been received.
• Guests should carefully review the tour name, date, number of participants, pickup information and other details shown in their confirmation.
• Any incorrect booking information should be reported to us as soon as possible.

Prices & Payment

Unless otherwise stated, prices for direct bookings are quoted in United Arab Emirates Dirhams (AED).

• Payments may be accepted by cash, card or an approved online payment method, depending on the booking.
• Some tours, attraction tickets, private services or special arrangements may require full payment or a deposit in advance.
• Any applicable payment requirements will be communicated before confirmation.
• Prices may change before a booking is confirmed. Once confirmed, the price shown in your booking confirmation will apply unless an obvious pricing or system error has occurred.

Cancellation & Refund Policy

Unless a different cancellation policy is clearly stated on the specific tour, ticket or booking confirmation, the following policy applies to eligible direct tour bookings:

• Certain attraction tickets, event tickets, special offers, third-party activities and non-refundable bookings may have different cancellation conditions.
• Where a different cancellation policy applies, the conditions shown on the relevant product page or booking confirmation will take precedence.
• Approved refunds are returned using the applicable payment/refund method and may require processing time depending on the payment provider or financial institution.
• Failure to arrive at the agreed pickup point or meeting location within the required time may be treated as a no-show.

Changes & Rescheduling

Requests to change the date, time, number of guests, pickup location or other booking details should be made as early as possible.

• Rescheduling requests made at least 24 hours before the scheduled experience are subject to availability.
• Requests made within 24 hours cannot be guaranteed and may be subject to the applicable cancellation policy.
• Price differences may apply if the new date, service, number of guests or selected option has a different price.

Pickup, Timing & No-Shows

Pickup and tour timings may vary depending on the experience, location, traffic conditions, season and operational requirements.

• Guests must provide an accurate hotel, residence or agreed pickup location.
• Please be ready at the confirmed pickup or meeting time.
• Shared transfers may involve additional pickups and drop-offs.
• Delays caused by traffic, road closures, weather or circumstances outside our reasonable control may affect scheduled timings.

Guest Responsibilities

Guests are responsible for providing accurate booking information and complying with reasonable safety, cultural and operational instructions.

• Provide correct names, contact details, number of guests and pickup information.
• Carry valid identification where required, including a passport, Emirates ID or driving licence depending on the activity.
• Follow instructions provided by guides, drivers, instructors, attraction staff and activity operators.
• Observe UAE laws, local customs and dress requirements at cultural and religious attractions.
• Guests are responsible for checking whether they meet the age, identification, clothing, health or other participation requirements for their selected activity.

Health, Pregnancy & Adventure Activities

Some UAE tours and adventure activities can involve physical movement, uneven terrain, speed or other conditions that may not be suitable for every guest.

• Guests should inform us before booking about relevant mobility needs or circumstances that may affect participation so suitable options can be discussed.
• Pregnant guests, very young children and guests for whom high-impact activities may be unsuitable should avoid dune bashing and similar activities unless an appropriate alternative has been arranged.
• Quad bikes, dune buggies, jet skis and other adventure activities may have minimum age, identification, licence, height or other participation requirements set by the relevant operator.
• Guests must follow all safety instructions and use required safety equipment.

Children & Age Restrictions

• Children must be supervised by a responsible adult during tours and activities.
• Age restrictions vary between activities and attraction providers.
• Certain activities may require a minimum age, height or other eligibility requirement.
• Please confirm any child-specific requirements with Get Your Tours before booking when participation is uncertain.

Third-Party Attractions & Service Providers

Some experiences sold or arranged by Get Your Tours may include services operated by third parties, such as attractions, theme parks, cruises, activity operators, venues or transportation providers.

• Third-party operators may apply their own admission, cancellation, safety, age and participation rules.
• Opening hours, attraction availability and operating schedules may change without prior notice.
• Where applicable, guests must comply with the terms and instructions of the relevant service provider.

Changes or Cancellations by Get Your Tours

We may occasionally need to modify, reschedule or cancel an experience due to weather, safety considerations, operational requirements, attraction closures, government instructions or other circumstances.

Where reasonably possible, we will inform affected guests and may offer an alternative date, comparable experience, credit or refund as appropriate to the circumstances and the applicable booking conditions.

Personal Belongings

Guests are responsible for their personal belongings during tours, transfers and activities. To the extent permitted by applicable law, Get Your Tours is not responsible for personal items that are lost, misplaced, stolen or damaged unless the loss or damage results from circumstances for which liability cannot legally be excluded.

Liability

Get Your Tours will provide or arrange booked services with reasonable care. However, travel and adventure activities may involve inherent risks, and guests are responsible for following all applicable safety instructions.

To the extent permitted by applicable law, Get Your Tours is not responsible for delays, disruptions or losses resulting from circumstances outside our reasonable control. Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Force Majeure

Get Your Tours will not be responsible for failure or delay in providing services where performance is prevented or materially affected by events beyond our reasonable control.

These events may include severe weather, natural disasters, road or attraction closures, government restrictions, public emergencies, transportation disruption, technical failures, security restrictions or other extraordinary circumstances beyond reasonable control.

Website Information

We aim to keep tour descriptions, images, prices, inclusions and other information on our website accurate and up to date. However, minor differences may occur, and information may be corrected or updated when necessary. Images may be illustrative and should not always be interpreted as guaranteeing an identical vehicle, seating arrangement, view, attraction condition or itinerary.

Privacy & Personal Information

Personal information provided during an enquiry or booking may be used to process reservations, arrange pickups, communicate booking information and provide the requested services. Please refer to our Privacy Policy for further information about how personal information is handled.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates. Any dispute relating to a direct booking with Get Your Tours will be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory rights or procedures provided by applicable law.