This Privacy Policy explains how Get Your Tours collects, uses, stores and protects personal information when you visit our website, contact us or book tours and travel experiences in Dubai and across the United Arab Emirates.
Get Your Tours respects your privacy and is committed to handling personal information responsibly. This policy describes what information we may collect when you use our website, WhatsApp, email, phone or booking services, why we use it, when it may be shared and the choices available to you.
Get Your Tours is a Dubai-based tour operator providing and arranging tours, activities, attractions, transfers and travel experiences in Dubai, Abu Dhabi and across the United Arab Emirates. This Privacy Policy applies to personal information collected through our website and direct communication channels.
The information we collect depends on how you interact with Get Your Tours and the services you request.
We may receive personal information when you:
We may use personal information where reasonably necessary to provide and manage our services, including to:
When you book a tour, we may need information such as your name, telephone number, number of guests, hotel or pickup location and tour details. We use this information to organize and deliver your booked experience. Relevant booking information may be provided to the guide, driver, attraction or service provider involved in fulfilling your reservation where necessary.
Payments may be processed through banks, card processors or approved third-party payment gateways. When a third-party payment provider processes a transaction, payment information is also subject to that provider’s privacy and security practices. Get Your Tours may receive transaction details necessary to identify, confirm, reconcile or refund a payment, but we do not claim to control information collected independently by external payment providers.
If you contact Get Your Tours through WhatsApp, email, telephone or another communication service, we may use the information you provide to answer your enquiry, prepare quotations, manage your booking, provide customer support and send important information relating to your requested services. Your use of an external communication platform may also be subject to that platform’s own privacy practices.
We do not sell your personal information. We may share relevant information where reasonably necessary with:
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve performance.
Depending on the technologies enabled on our website, cookies may include essential, functional, analytics or advertising-related cookies. Where required, visitors may be provided with choices regarding non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
We may use analytics or similar tools to understand how visitors find and use our website. Depending on the tools configured, information may include pages viewed, approximate location derived from technical information, device or browser type, referral source and interactions with website features. This information helps us understand website performance and improve the user experience.
Where permitted by applicable law, and where any required consent has been obtained, we may send information about Get Your Tours offers, experiences or services that may be relevant to you. You may ask us to stop sending direct marketing communications at any time. Service-related messages necessary for an active booking are not considered marketing communications.
We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no website, electronic communication or data transmission method can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining booking and transaction records, handling enquiries or disputes, meeting accounting requirements and complying with applicable legal or regulatory obligations. Retention periods may vary depending on the type of information and the reason it is held.
Some technology, communication, payment, hosting, analytics or booking service providers may process information using systems located outside the United Arab Emirates. Where personal information is transferred or processed internationally, we seek to use service providers and arrangements appropriate to the nature of the information and applicable requirements.
Subject to applicable law and any relevant exceptions, you may have rights concerning your personal information, which may include the ability to:
To make a privacy-related request, contact us using the details provided at the bottom of this policy. We may need to verify your identity before completing certain requests.
Our services may include tours and activities suitable for families and children. Where information about a child is reasonably necessary for a booking, it should be provided by a parent, guardian or responsible adult. We do not intentionally request more information about children than is reasonably necessary to arrange the relevant service.
Our website or communications may contain links to attractions, payment services, social media platforms or other third-party websites and services. Their privacy practices are controlled by those third parties. We encourage you to review the privacy policies of external services before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices or applicable requirements. When the policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.
If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact Get Your Tours using the details below.
Quick answers about how Get Your Tours handles information related to website enquiries and UAE tour bookings.
We may collect contact, booking, pickup, communication, transaction and technical website information depending on how you use our services.
For tours that include transportation, we use your pickup information to coordinate the vehicle, driver and scheduled transfer.
No. We do not sell personal information. Relevant information may be shared with service providers where necessary to arrange your booking or operate our business.
When necessary, relevant booking details may be provided to guides, drivers, attractions or activity providers involved in delivering your booked service.
The website may use cookies and similar technologies for essential functionality, preferences, analytics and other purposes depending on the services enabled.
You may contact us about access, correction, deletion or other privacy requests. The rights available depend on applicable law and the circumstances of your request.
Contact Get Your Tours if you have questions about your personal information, booking data or this Privacy Policy.
